Generative Answering Issues

Incident Report for Coveo Cloud HIPAA

Resolved

This incident has been resolved.

Posted Jun 17, 2025 - 15:12 EDT

Update

We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.

Posted Jun 17, 2025 - 13:13 EDT

Identified

We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.

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Posted Jun 17, 2025 - 12:11 EDT

This incident affected: US (Coveo ML - Generative Answering).