Search Issues

Incident Report for Coveo Cloud HIPAA

Resolved

The service has remained fully operational since the last update. This incident is resolved.

Please report any issues through our Help Portal.

Posted Oct 06, 2025 - 19:09 EDT

Monitoring

Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience.

If you need help or to get in touch with us, please visit our Help Portal

Posted Oct 06, 2025 - 18:02 EDT

Identified

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Posted Oct 06, 2025 - 17:12 EDT

This incident affected: US (Search - Search Service).